Gold Coast Airport takes two major titles at World Airport Awards

Posted on Wednesday, April 24, 2019

Gold Coast Airport has been voted the Best Regional Airport in the Australia Pacific region for the fourth time in nine years at the Skytrax World Airport Awards in London.

The airport also won Best Service Staff in the Australia Pacific region at the awards, which are based on 13.5 million passenger surveys conducted at more than 550 airports globally.

Gold Coast Airport Chief Operating Officer Marion Charlton said the awards were a credit to the more than 2,200 people who worked in the airport precinct.

“What makes these awards so special is that we don’t self-nominate – the awards are based on surveys by the travelling public,” she said.

“Leading into the 2018 Commonwealth Games, we placed a huge focus on enhancing the experience of our customers and providing the best possible first impression to our visitors from around Australia and the world.

“That focus has continued, and it is wonderful to see this recognised.

“We have no doubt our friendly volunteer airport Ambassadors have contributed to our success in this area.

“The awards are achievements not just for us, but for our airline partners, contractors and retailers.”

Skytrax CEO Edward Plaisted congratulated the airport team for winning two important customer satisfaction awards.

“The Staff Service awards are a very special honour for airports. The award recognises the combined quality of all customer-facing staff service (attitude, friendliness and efficiency) delivered across front-line positions at Gold Coast Airport,” he said.

“As airports seek to develop and maximise customer loyalty and repeat business, facilities and product standards depend largely on investment, whereas staff service requires motivation, enthusiasm and team work, and clearly this is being well provided at Gold Coast Airport.”

Gold Coast Airport also claimed Best Regional Airport Australia/Pacific awards in 2011, 2015 and 2017.

Pictured: GCA COO Marion Charlton with volunteer Ambassadors Annette, Brett, Jim and Kaye

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